Project Advisor

Are you skilled at building relationships and guiding customers through the sales process? Are you interested in connecting with homeowners, understanding their visions, and helping make their dreams a reality? Are you motivated by the challenge of turning leads into long-term customers through exceptional service and trust-building?

If so, we want to talk to you!

Who We Are

At COCOON, our mission is to reimagine the remodeling experience for our customers, creating a seamless and inspiring process that transforms not only spaces but lives. Based in West Chester, PA, our team is over 50 strong—creative designers, skilled craftsmen, and dedicated administrators. As we grow, we’re looking for a Project Advisor to guide customers through each stage of their home remodel, helping us bring their visions to life.

Summary of Responsibilities

As a Project Advisor, you’ll play a crucial role in delivering our signature experience to every customer. You’ll work directly with homeowners, designers, and architectural designers to ensure each project aligns with our high standards and exceeds our customers’ expectations.

Essential Functions

• Conduct initial phone calls with prospective customers and qualify leads who best fit our process
• Host in-person meetings to discuss project details and explain our approach
• Review preliminary project estimates with customers, guiding them through each phase
• Prepare and maintain detailed documents throughout the design and development process
• Collaborate with COCOON architectural designers and team members during surveys and design meetings
• Oversee construction estimate updates and contract preparation as projects progress
• Lead final contract meetings, ensuring customers have a simple and easy transition into production
  

Education, Experience, and Skills Required

• Highly organized and able to manage time independently
• Skilled communicator who can foster positive customer relationships
• Proficient with technology (Buildertrend, Monday.com, CRM, MO365)
• Holds honesty, integrity, and humility in high regard—willing to learn, grow, and admit mistakes
• Takes pride in developing solutions that go beyond customer expectations

Compensation 

• $80,000 base salary with significant earning potential through commissions
• 401(K) Plan with company match
• Health and Dental Insurance
• Short-Term Disability coverage
• Generous Paid Time Off and Paid Holidays
• Access to company vehicle
  
• Company-sponsored events and a culture of inspiration and growth

How to Apply

• Submit your resume and cover letter detailing your sales experience and why you would be an excellent fit for the COCOON team.
• Please note: This position requires living within a 30-minute commute of West Chester, PA. We value work-life balance, and proximity to our Design Studio ensures a better experience for you and our customers.
  

We have a formal recruiting process and have a relationship with Zephyr Connects LLC, whom we use for the screening and hiring process. If you are selected for the next step you will get instructions from Thalia within 3 days of your submission. Everyone will be contacted.

COCOON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, COCOON complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.